- Shipping costs
Flat shipping charges are applied to all orders under 5Kg in weight.
0-1kg = $8.00
1-3kg = $10.00
3-5kg = 12.00
For orders over 5kg, shipping is charged by location and weight. Each state is broken into seperate zones based on location, which a base shipping price applied to them. We then calculate the cost of shipping the product based on its weight. If you are unsure of which shipping zone you are in (country or country remote) please contact us and we will advise you of the best choice for your location
- Delivery timeframe
Standard delivery timeframes are between 2-10 business days depending on size of order. Most packages 5Kg and under are shipped overnight express. While larger orders are sent via a courier, which can cause longer delivery times.
In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
- Shipping Destinations
Hydromatt ships goods Australia wide, however at this time we do NOT accept international orders through our website, please contact us on +61 3 9796 5244 to enquire about a special order.